Residential Lock Box Program

Thank you for your interest in the Residential Lock Box Program for the City of Sterling Heights. Below you will see instructions on how to order the Roper lock box. There is also an 800 telephone number that you can call to speak with a Company Representative. The cost is $27.95 plus shipping and handling by Roper Lock. If you are interested in this program a release of liability will also need to be signed before lock box can be placed into service.

A lock box is a small metal box, which is installed on an Individual’s home which contains a key to the residence. The box is locked by a special key, to which only the Fire Department has access. These boxes are extremely safe and durable and you can choose from three different styles. In the event of an emergency, the Fire Department can use their special key to open the lock box and access your key to gain entry into your home. The box is ideal for individuals with a history of medical issues, recuperating from a hospital stay, living alone, or in conjunction with a medical alert system. There is a one-time purchase fee and no monthly monitoring fee. The key is locked in the lock box. The key is readily available to the Fire Department in case of an emergency reducing the potential for damage to your home because of forcible entry. There is also another option of ordering a lock box through Knox Company. This box is a bit pricier at around $200.00. If you are interested in this option, an application is available at Fire Station 5 (Fire Headquarters) as there is no website ordering for this product.

Fire Station 5 (Fire Headquarters) 41625 Ryan Road Sterling Heights, MI 48314

If you have any questions, or require additional information , please contact Fire Prevention at (586) 446-2970


 1. Go to website

2. Select a style of Lock Box provided

4. Under “Key Code” enter Sterling Heights to ensure proper key coding to the Sterling Fire Department.          ** IMPORTANT **

5. Click on “Checkout” and proceed with payment and shipping information.

While you are waiting for the delivery of your lock box, it is the perfect time to have extra copies of your door keys made. If your door has a deadbolt, don’t forget to have an extra key made for this lock as well. These keys will be put inside the lock box by the Fire Department.

Upon receipt of your lock box, contact Sterling Heights Fire Prevention at (586) 446-2970 to make an appointment to have your keys installed.

If you have difficulty navigating the website, or wish to order by telephone, please contact Roper Lock toll free at 1-800-466-9312 for assistance.

If you require assistance, or additional information on the Loan program, please contact Sterling Heights Fire Prevention at (586) 446-2970.