UPDATE 11/21/16 We are currently experiencing problems with online water bill payments through the City website due to high traffic volume. Please note that no late fees will be applied to any of the water bills that are due today. Please try again next week to make your payment as our IT Department is working on resolving this issue. Thank you for your patience, we apologize for the inconvenience.
To ensure the most efficient processing of your bill payments, we encourage you to enroll through the direct debit option (PDF), pay through the mail using the coupon and envelope provided, or use the pay online option directly on the city website. Mailing payment without the coupon or using an online banking service may result in a delay in payment processing and/or late fee assessment.
Online banking payments made by utility billing customers via their own banks website will be accepted on a conditional basis for non-delinquent accounts. Either the bill number or UB account number must be provided and customers must make payments for the exact amount of the bill, as partial payments cannot be processed.
Payments by Mail
The mailing address for water bill payments is as follows:
City of Sterling Heights - Water
P.O. Box 55000
Detroit, MI 48255-1816
Notice About Online Banking Payments
Online banking payments made by customers via their own banks' website vary in accuracy and the city has no control over the data transmitted; therefore a series of data filters must be used to ensure the highest level of precision in processing the files. As a result, rejections may occur for payments failing to fall within certain expected payment parameters, which may result in the application of a late fee assessment.