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It is important to determine and correct the problem, because wasted water results in high bills. One way to check if you have a problem is to write down the six-digit number off the water meter (usually located in the basement of the house) before you go to bed at night. The following morning, go to the water meter and compare the readings. If the meter has moved while you were sleeping, that indicates something is using water. A more immediate check involves the red dial on the water meter. When the dial is spinning, water is going through the meter. The red dial should be still when there is no water usage.
Since the meter readings are obtained from the remote reader located outside the house, the potential for a misread exists if there is a problem with the hard wiring to the water meter in the basement or with the remote reading devices. Misreads occur on an extremely rare basis. The letter “A” following the “Current Read” on your bill indicates an actual read. To verify the reading shown on your bill, compare it to the reading on your water meter in the basement. The reading that you take (first 4 digits reading left to right) should be greater than the “Current Read” from the bill. If you subtract the bill’s “Current Read” amount from the reading you took, it will measure the amount of water consumed since the end date of the “Service Period” also shown on the bill.